1. Purpose & Scope

This Shipping Policy outlines how SK Consultancy delivers its services, materials, reports, and other project-related content to clients, ensuring clarity and transparency in delivery expectations.

2. Types of Delivery

Digital Deliverables

  • Delivery method: via secure email, password‑protected client portal, or cloud-based link.
  • Estimated timeframe: within 2 business days of payment confirmation or milestone approval.

Physical Deliverables (If Applicable)

  • Examples: printed reports, handbooks, reference materials, or other tangible resources.
  • Dispatch method: reputable courier or postal service.
  • Typical dispatch time: 3–5 business days from the date of shipment.
  • Delivery timeframe: varies depending on geographical location:
    • Within India: typically 3–7 business days
    • International: subject to customs and courier timelines

3. Shipping Costs

  • Domestic shipments (India):
    • Up to a certain weight or order value — free shipping
    • Beyond threshold or bulky items — reasonable courier charges apply (to be communicated during quotation stage)
  • International shipments:
    • Clients are responsible for all shipping costs, customs duties, taxes, and clearance fees.

4. Tracking & Notifications

  • Digital Deliverables:
    Clients receive a delivery confirmation with instructions to access or download materials.
  • Physical Deliverables:
    Tracking number and courier provider details will be shared via email once the shipment is dispatched.

5. Address Details & Delivery Accuracy

  • Clients must provide accurate email addresses and shipping addresses at the start of engagement.
  • SK Consultancy is not liable for delays or losses resulting from incorrect or incomplete contact details.
  • If delivery fails (e.g., email bouncebacks or returned parcels), SK Consultancy will promptly notify the client and assist in re-delivery upon receiving updated address information.

6. Delays & Exceptions

  • While SK Consultancy strives for timely delivery, certain factors may cause delays:
    • Digital: technical issues, server downtime, or email filtering
    • Physical: courier delays, weather disruptions, customs holdups, or regional restrictions
  • SK Consultancy will notify clients proactively if any delay occurs and provide revised delivery timelines.

7. Lost or Damaged Shipments

  • Digital Deliverables:
    If access links are nonfunctional or corrupted, SK Consultancy will promptly reissue the files.
  • Physical Deliverables:
    In case of confirmed loss or damage in transit, SK Consultancy will arrange re-shipment after validating the issue with the courier provider.

8. Refunds & Replacements

  • Digital Deliverables: Delivery counts as complete upon issuance of access/download links. No refunds unless the material is proven unreadable or inaccessible.
  • Physical Deliverables: Refund or reshipment is at the discretion of SK Consultancy and contingent upon courier confirmation of loss or damage.

9. Contact Information

For any delivery-related questions or concerns:

10. Policy Updates

This Shipping Policy may be revised over time. The latest version will always be available on the SK Consultancy website and dated accordingly (e.g., “Last updated: August 11, 2025”).